Cosmetics franchise stores how to receive customers

May 6, 2017 hhasebcm

is now the beauty industry with the improvement of people’s living standard continues to improve, how can we find suitable for the industrial development of marketing strategy, look at the cosmetics chain stores and other services to customer reception.


4) clearly record the customer’s name, card number, service items, appointment time, as well as the appointment of beauticians. 5) of all beauty products performance, price, service project should know, answer fluently. 6 to the customer to specify the appointment time, appointment of beautician and beauty beds reserved time limit. 7) after the end of the appointment, to thank customers, goodbye, and other customers after hanging up the phone, then hung up the phone 8) in order to avoid customer appointments or late customer reservation one day before the best again call, or SMS notification, to remind customers to accept the service, for customers to develop good habits.


3) in order to avoid the loss of customers after the appointment or not to be late, it is best to confirm the phone the day before, so as to remind customers to arrive at the beauty salon on time. If customers cancel, or you can immediately fill the gap. 4) if the customer is late, you can politely tell her, because she will lead to the next appointment, such as waiting for the customer, had to shorten the time for her service, so you can remind her to be on time next time. 5) to allow customers to understand the working schedule of the beautician are arranged in advance, can not be arbitrarily changed, otherwise it will disrupt the work of the beauty salon, the impact of other customer service.

 

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